Support
How can we help?
Most answers are a tap away. If you still need us, send a message and we'll reply by email.
Find an account order
See its status and resend the login details to your email.
Check a number session
Open your session, see your code, or email yourself the link.
Save a clip
Paste up to 10 links and download them without a watermark.
Common questions
Where are my account login details?
They're emailed to the address you used as soon as your payment is confirmed. Can't find them? Open Social accounts → History, search your email or order reference, and tap “Resend credentials”. They only ever go to the email on the order.
I paid, but my order says “needs attention”.
Your payment is safe. It means we're finishing the order by hand, and we've emailed you about it. If it's been a while, send us a message below with your order reference.
My virtual number didn't receive a code.
If no code arrives before the number expires, you get the full amount back as store credit on your email. It's applied automatically the next time you check out with that email.
How do I pay?
By bank transfer through our secure checkout. Transfers that arrive a little late are still matched to your order, so don't pay twice.
Do I need to create an account?
No. You confirm your email with a 6-digit code at checkout, and that email is how you find your orders later.
Clip Saver can't download my link.
Private posts can't be downloaded. Instagram and YouTube have daily limits, so if they fail, try again a bit later. TikTok, X and Pinterest links work without limits.
Send us a message
Add your order reference if it's about an order. It helps us find it fast.