Refund Policy

Everything on DiceTools is digital and delivered quickly, so once an order has been delivered and works, it can't be refunded. When something fails on our side, we make it right.

Refunds are paid as store credit on the email you ordered with. It's offered to you the next time you check out with that email, and you choose whether to use it.

If no code arrives before your number expires, you get the full amount back as store credit automatically. You don't need to contact us.

• If an order can't be delivered at all, the full amount is added to your credit.
• If delivery stops early, the part we couldn't deliver is added to your credit.
• Services with a refill period (for example “30-day refill”) top up drops for free until the date shown on your order. Tap Refill on the order to start one.
• Drops after the refill period, or on services marked “No refill”, aren't refunded.

If the login details you receive don't work, contact us straight away with your order reference. We'll check it and replace the account or give you store credit if the problem is on our side.

We can't refund an account after you've logged in and changed its details, or if a platform later restricts it because of how it was used.

These unlock as soon as your payment is confirmed, so they can't be refunded once active. If an upgrade didn't unlock after you paid, contact us and we'll fix it or credit you.

If your order says “needs attention”, your payment is safe. We finish it by hand and email you. If we can't complete it, you get the full amount back as store credit.

If you transferred the wrong amount or paid twice for the same order, contact us with your order reference and the transfer details. Once we confirm it, the extra amount is added to your credit.

Use the support form and include your order reference and the email you ordered with. We reply by email.